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1. Why are online assessments used as part of the recruitment process?

Online assessments are a good way of standardizing our selection process. It also provides convenience and flexibility for the test taker.

2. Is there a time limit for the online assessment?

Yes, each online assessment has a time limit, and a time clock is displayed on your screen while you are taking the online assessment.

3. What happens if the internet connection is broken during the online assessment?

If the interruption lasts for only a few moments, you can resume the assessment. If this does not work, you may close the window, wait a minute and then enter your assessment through your test URL email.  You will start from where you last left off.  Reminder, your time limit will continue to count down even when you exit the assessment.

4. What if I am unable to take the assessment online at home?

Please contact us by phone or email, so that we can find a solution to support you through your application process.

County of Maui
Department of Personnel
Open Monday – Friday 7:45am-4:30pm, except holidays
Main line: (808) 270-7850

5. If I don’t have a mobile smartphone will I still be able to take the online assessment?

Unfortunately, you will need to have access to a mobile smartphone in order to install the ProctorExam app.

6. What if I experience technical issues?

Please use the technical chat box located in the lower right corner of the screen. The chat box will appear when you have entered the system check requirements screen.  If ProctorExam technical support is unable to assist you, please email the County of Maui, Department of Personnel  or call (808) 270-7850  during our office hours of Monday – Friday 7:45 am-4:30 pm, except holidays.

7. Am I allowed to use scratch paper while taking an online assessment?

No, scratch paper and pencil are prohibited while taking the online assessment.  You are allowed to use a whiteboard with a dry erase marker.  However, you will need to erase the whiteboard and show it at the end of the online assessment.

8. Am I allowed to use a calculator while taking an online assessment?

When allowed, a hand held or the computer accessory calculator may be used on assessments that have mathematical computations.

9. Which Internet browsers and operating systems will I need to use to complete the eSkill Online Assessment?

Google Chrome, is the only internet browser supported by eSkill / ProctorExam.

A smartphone with the ProctorExam app downloaded (mobile must be an Android 5.1 or later and iOS 10.0 or later)

Ipads and tablets are not compatible.  Complete assessment by using a computer desktop or laptop, Windows 8 or higher, Mac OS X or higher, ChromeOS and most Linux distributions.

10. Why do I need to install the ProctorExam app?

The ProctorExam app is one mechanism we use for test security and to record each test session to ensure a secured test environment.

11. Who will have access to view my video recordings?

ProctorExam and the Department of Personnel Services will have access to view all video recordings.

12. How do I know if my online assessment was successfully submitted?

You will receive an email confirmation from eSkill once you submit your online assessment.  If you do not receive an email confirmation, you may contact the Department of Personnel Services at (808) 270-7850 during our office hours of Monday – Friday 7:45 am-4:30 pm, except holidays.

13. When will I get my assessment results?

You will be notified of your assessment results approximately two weeks after you take the online assessment.