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1. Do I need an appointment?

Yes. Please contact our office at one of our three locations to schedule an appointment. Walk-ins have been suspended. Please visit Offices on our homepage for contact information.

2. What do I need to bring with me?

It is important that you bring any paperwork or documents related to the case for which you are seeking assistance. If you are a permanent resident, you should bring your permanent Resident Card or Alien Card (Green Card).

3. What if I just need an Immigration Form?

If you need a USCIS form and are confident in which form you need, it can be obtain by going to USCIS website. You may also call our office to request a printed form to pick up.

4. I just have a quick question; do I need to go to the ISD office?

No. Please call our office or email your question.

5. What do I do when I get to the ISD office?

All ISD offices (Wailuku, Molokai, and Lanai) require clients to have an appointment. Arrive no more than 5 min. before scheduled appointment. 1-2 people max. Please wear a face mask. If you’re unable to wear a face mask, our office may have an alternative delivery of service (i.e. phone, email, drop-off) that will be arranged with a ISD staff member. You’ll be asked some health & ravel screening questions, along with a touchless temperature check. During your appointment, the ISD staff member will go over the Service Policy Agreement.

• Service Policy Agreement

Service Policy Agreement

6. Were I can park when I visit the Wailuku office?

The Wailuku Office is located in One main Plaza building at 2200 Main St. The building has parking available in its parking garage for a standard fee. Sorry, we DO NOT VALIDATE PARKING. Street parking is available, however, please read applicable street signs prior to parking to avoid parking tickets.

7. I was told that I need to go to the nearest USCIS or Immigration office, am in the right place?

Immigrant Services Division (ISD) is not a USCIS or Immigration Office. Subsequently, we do not have access to the USCIS database, record or files. If you were instructed to go the nearest USCIS office, you must fly to Oahu as that is where the nearest office is located. However, we recommend that you secure an info-pass appointment by calling USCIS Contact Center at 1-800-375-5283.