How do I establish new water service at a property that is not already connected to the system?
First, call Customer Service at 270-7730. You must be the property owner and you'll need your tax map key and lot number. Also, you will need to know the name of your subdivision if it is an approved subdivision.

If your property is not in an approved subdivision, you'll be referred to the Engineering Division. An engineer will check if any improvements are necessary before water service can be established. Call 270-7835 for more information.

If no improvements are necessary, you can come in and apply for a water meter. The engineer will guide you in what you need to do.

Show All Answers

1. How do I open an account, ask questions about my account and bill, start or terminate water service, or report a change of address?
2. What is my account number for? Where can I find it?
3. How can I sign up for Automatic Bill Payment?
4. How do I request emergency services?
5. How do I establish new water service at a property that is not already connected to the system?
6. How do I read my residential water meter?
7. How do I pay for my water bill? What if I have specific questions about my bill?
8. Why is my bill so high?
9. I'm confused with the new format for the water bill. How do I read it?
10. What is the monthly Water Service Charge for?
11. Why is my sewer (wastewater) bill higher than my water bill?
12. What are sewer charges for?