How to access MAPPS

MAPPS is a web-based system, therefore all you need to access it is a computer or device that is connected to the internet, and an internet browser (Google Chrome is the preferred and supported browser for MAPPS).

Here is a link to the MAPPS Customer Self Service portal, also known as CSS, which is the public access to the MAPPS system.

How to get started

To learn all about MAPPS, visit the MAPPS Support website, that was launched along with MAPPS to provide information and resources to teach users what is available in MAPPS and how to navigate the new MAPPS system.

On the MAPPS Support website, you will find:

• CSS help videos and printable reference guides, covering various topics to help you learn how to navigate the system on the site’s “How Do I” page
• The Searches in MAPPS page can help you find information you are looking for in MAPPS via the system’s search function. You can search for planning and permitting related records, whether you are a registered user or not.
• Listings of all case type applications available in MAPPS that will link you to the instruction page for each case type application
• Help with creating a MAPPS login on the Create a login for a MAPPS Customer Self Service (CSS) Account page
• A FAQ page for answers to Frequently Asked Questions.
• The Customer Self Service Portal page that provides a link to the MAPPS CSS, helpful information about CSS and your CSS Dashboard where you find information pertaining to your account once you registered with MAPPS and have a case associated with your account.
• A Support Contact Information page where you can identify the correct County department/division to reach out to for support if you cannot find the answers you are looking for on the MAPPS Support website

The following 4-minute video will give you a tour of the MAPPS Support website: