Small Meter Replacement Project

Department of Water Supply New Small Meter Replacement Project

In June 2020 the Department of Water Supply began its Small Meter Replacement project aimed at upgrading aging water meters within the County water system.  The project, which is expected to last for four years, will replace an estimated 26,000 water meters that are 2” or less in size. Professional Meters, Inc. (PMI) has been hired by the department to install the meters. 

PMI will also be installing new cellular transponders on all small water meters. These new transponders will allow the Water Department to read customer water meters remotely by using existing cell tower infrastructure and will also allow customers to create an on-line account (“EyeOnWater”) and view their own water usage in real time over the internet. Information on how to sign up for this new EyeOnWater feature is listed on the DWS website. 

Year One of the project began in mid-June 2020 and work is scheduled to be completed by April, 2021.  The project started in the Waikapu area and encompasses all of Wailuku, including Waihe’e - Waiehu, and also Paia and portions of Kula.  Customers in these areas will be notified in advance by mail of the proposed work in their area.  Following is the current schedule for Year 1:

YEAR 1 - SMALL WATER METER REPLACEMENT SCHEDULE

AREA START MONTH END MONTH
Waikapu (portion)   Completed
Waikapu - Wailuku Heights   Completed
Waiehu - Waihe'e   Completed
Wailuku Central (portion)   Completed
Paukakalo   completed
Central - Wailuku Elementary   Completed
Wailuku Central  (portion) December January
Kula (portion) January February
Paia February March
* Schedule subject to change    
  1. Why are water meters being replaced?
  2. Are all meters being replaced?
  3. What else is being replaced?
  4. Are these new meters considered “smart” meters?
  5. Is DWS personnel installing the new AMI system?
  6. Will I need to be home when this new equipment is installed?
  7. What if my meter is located behind a fence or a wall and is not accessible?
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Typically it will take PMI approximately 15 minutes to put in a new meter, so interruption of customer water service should be very brief.  

Installations will occur between the hours of 8:00 a.m. – 3:30 p.m., Monday through Friday (except County holidays) and customers will not need to be present during the installation process. The Department of Water Supply reminds all customers that meters must be accessible and should not be blocked by bushes, vines, equipment or other materials. If a meter is located behind a fence or gate or in an area that is difficult to access, customers can contact PMI at 855-620-7993 to make an appointment and arrangements for the necessary work to be completed.  

Year two of the project is tentatively scheduled to begin in mid – 2021 and is expected to include the Kahului and Lahaina service areas.