The Department of Fire and Public Safety provides both emergency and non-emergency services for the islands of Maui, Molokai, Lanai, Kahoolawe, and the surrounding waters. The Department has 14 fire stations throughout the county, including ten on the island of Maui, three on the island of Molokai, and one station on the island of Lanai.

Mission:

"To protect and preserve life, environment, and property."

Programs:

• Administration
• Training, Health, and Safety
• Fire Prevention Bureau
• Fire and Rescue Operation
• Ocean Safety

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

1. Number of EMS/rescue emergencies
2. Percentage of initial response turnout times within 60 seconds for EMS and 80 seconds for fire suppression incidents
3. Percentage of establishments or facilities inspected/re-inspected
4. Percentage of plans reviewed within 30 days from application date
5. Number of 911 calls responded to (Ocean Safety)

KPI #1: Number of EMS/rescue emergencies

Benchmark: NA

This measure tracks the number of emergency medical services and rescue emergencies that the department has responded to over the fiscal year. This measure is important because it provides insight into the growing or decreasing demand for non-fire suppression related services delivered by the department. Growing demand may require additional resources. An increase in this number reflects a growing demand for these services while a decreasing number reflects a lesser demand.

KPI #1: Management Discussion

There has been a significant increase in the number of EMS and rescue related emergencies that the department has responded to over the fiscal year. We believe that this may be due in part to the increase in visitor arrivals to Maui County. The Fire Chief will continue to monitor this measure and may request additional resources if the trend continues to increase beyond the capacity of existing staffing levels.

KPI #2: Percentage of initial response turnout times within 60 seconds for EMS and 80 seconds for fire suppression incidents

Benchmark: NA

This measure helps to determine whether or not the department is ensuring the effective use of the Section 8 vouchers that have been allocated to Maui County. A low percentage may indicate that vouchers are not being utilized while an increased percentage may indicate the department is properly administering the voucher program. Vouchers play a critical role in getting people into housing particularly those individuals that are the most vulnerable.

KPI #2: Management Discussion

Management will continue its efforts to improve in this area. Turnout times are important to keep to a minimum in order to provide acceptable service to the public. We will be looking into this measure to determine the root cause of our not meeting the goal as established.

KPI #3: Number of establishments or facilities inspected

Benchmark: NA (NEW)

This measure tracks the workload of our inspection program. The greater the number of inspections, the more efficient our inspection processes are for the fiscal year. A lower number than the target may present a concern that warrants additional review of inspection processes and resources.

KPI #3: Management Discussion

Management has identified that this measure is tracking as expected and it is anticipated that the department will be close to meeting the goal as we near the end of the fiscal year. The FIre Chief will continue to monitor this measure and make adjustments to the program as deemed necessary.

KPI #4: Percentage of plans reviewed within 30 days from application date

Benchmark: ICMA OAB (Average days to review residential building permits = 18 days)

This measure monitors the efficiency of the department to review building permit applications in a timely manner, The efficient review of building permit plans allows for the efficient construction of residential and commercial buildings. A higher percentage indicates an efficient process of reviewing plans while a lower percentage may indicate that inefficiencies exist and must be addressed by the department.

KPI #4: Management Discussion

Management is concerned that there may be inefficiencies within the program that is responsible for reviewing building permit plans. The Fire Chief will be meeting with the program to determine what changes may be made to improve this measure. There has been a lack of resources within this program with vacancies, retirements and staffing challenges.

KPI #5: Number of 911 calls responded to by Ocean Safety

Benchmark: NA

This measure tracks the total number of 911 calls that the Ocean Safety program responded to during the fiscal year. An increase in this number may indicate a greater demand for services and may indicate the need for additional resources. A decreasing number may indicate that there have been fewer ocean-related emergency incidents due to fewer visitors or increased awareness of the challenges associated with swimming in the ocean.

KPI #5: Management Discussion

Management believes this measure is tracking and trending in a positive direction. Fewer number of calls may be due in part to the educational efforts to raise awareness of ocean safety and preparedness. We will continue to monitor this measure and make adjustments as appropriate.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at:

• 808-270-7561
• fire.dept@mauicounty.gov