Fiscal/Customer Service

COVID-19 Precautionary Measures

Water bills can be paid at our customer service window on the 5th floor. We would like to remind customers that all water bill credit card convenience and transaction fees, as well as E-Check Fees, will be waived through Januaryr 31, 2021. We encourage payment by check, credit card, or over the phone by calling (855) 385-4836 or (808) 270-7730 and press "3".

If you visit us in person, we ask all visitors for their continued cooperation, and to please:

- wear a face mask or other cloth face covering,
- maintain a six-foot distance apart from others, and
- use the hand sanitizers that have been made available.

Thank you and stay safe!

DWS Announces the New Small Meter Replacement Project 

The Department of Water Supply will be starting a Small Meter Replacement project aimed at upgrading aging water meters within the County water system. The project is expected to last for four years and will replace an estimated 26,000 water meters that are 2" or less in size. Professional Meters, Inc. (PMI) has been hired by the department to install the meters.

View your Water Bill Information

Customers can view their water bills, access account information and request electronic bill presentment online by creating an account here.

Bills may be paid at Kalana O Maui, 200 South High Street in Wailuku:
5th Floor Customer Service and Payment Hours - 8:00 a.m. to 4:00 p.m.

Fiscal/Customer Service Division Responsibilities

The Fiscal/Customer Service Division is in charge of accounting responsibilities and customer service including:
  • Budget development
  • Budget control
  • Overseeing the annual audit
  • Long-range financial planning
  • Advising BWS on fiscal matter
  • Payroll preparation
  • Centralized purchasing
  • Maintenance of stores inventory
  • Process and research claims for damages
  • Provides customer support
  • Processing of bills and payments
  • Tracking and responding to customer inquiries and service requests
  • Collection of delinquent accounts
  • Handling water service applications
  • Administering rules and regulations relating to water service