Fiscal/Customer Service

DWS Small Meter Replacement Project 


In June 2020 the Department of Water Supply began its Small Meter Replacement project aimed at upgrading aging water meters within the County water system.  The project, which is expected to last for four years, will replace an estimated 26,000 water meters that are 2” or less in size. Professional Meters, Inc. (PMI) has been hired by the department to install the meters. 

View your Water Bill Information


Customers can view their water bills, access account information and request electronic bill presentment online by creating an account here.

Bills may be paid at Kalana O Maui, 200 South High Street in Wailuku:
5th Floor Customer Service and Payment Hours - 8:00 a.m. to 4:00 p.m.
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Fiscal/Customer Service Division Responsibilities


The Fiscal/Customer Service Division is in charge of accounting responsibilities and customer service including:
  • Budget development
  • Budget control
  • Overseeing the annual audit
  • Long-range financial planning
  • Advising BWS on fiscal matter
  • Payroll preparation
  • Centralized purchasing
  • Maintenance of stores inventory
  • Process and research claims for damages
  • Provides customer support
  • Processing of bills and payments
  • Tracking and responding to customer inquiries and service requests
  • Collection of delinquent accounts
  • Handling water service applications
  • Administering rules and regulations relating to water service